SHIPPING & RETURNS
We offer the following payment options within the shopping cart
Paypal Payments, Credit/Debit Cards processed by Paypal
If you need to return an item, please Contact Us within 30 days of receiving your item with your order number and details about the product you would like to return along with the reason for the return. We will respond quickly with instructions for how to return items from your order.
Our return policies are below
Return Postage to be paid by the Customer
Ordered By Mistake/Changed Mind
If you ordered an item by mistake or changed your mind about the item we ask that the item is returned in the same condition that it was received with all parts and instructions and with no damage to the item or packaging and we will offer a full refund, if an item is returned to us damaged or incomplete we will offer a partial refund based on the cost of replacing the item or discounting the item in order to resell it. We will contact you regarding your refund if this is the case.
Item is Faulty or arrived Damaged / Different from item ordered
If you receive an item that is Faulty or arrived Damaged / Different from item ordered we will test the item and issue a full refund if we find a fault or damage to the item. If we are unable to find a fault and the item is returned to us incomplete or with damaged packaging we will offer a partial refund based on the cost of replacing the item or discounting the item in order to resell it. We will contact you regarding your refund if this is the case.
Item Not Received
If 10 working days have passed and you have not received your order please contact us and we will investigate this with the carrier , in the case of a lost item we will offer a full refund or replacement.
We offer free shipping on all products to mainland UK
The standard delivery time is 2 to 3 business days for free delivery, if you require a faster delivery then please contact us and we can offer other delivery services at an extra cost.
Items are dispatched Monday to Friday, in most cases we ship the same day but please allow 1 - 2 days for dispatch as an item may be awaiting restock.You will receive a dispatch email once your item is shipped.
For Uk delivery we use Hermes Standard Service for parcels And Royal mail Tracked large letter for smaller items.
Our default shipping location is the United Kingdom If you are outside of this Zone please contact us and we will provide a shipping quote for your location. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.